Mitsubishi dealers (Feedback Here)

[Brind]

Since we all want a decent reliable place to have our services and other maintenance tasks done, here is the place to make note of bad experiances only.

Please be fair and take into account that a simple problem is what it is.
If you have reason to really have a moan please let it be known so others aren't caught out too.

No conversation here please.

[Brind]

Here is a list of companies so you can check individual places without having to search through all the posts.

This will be updated.

1, Mitsubishi Eccles, Manchester
2, Mitsubishi Spinnaker, Portsmouth

[Brind]

Mitsubishi Spinnaker, Portsmouth

I booked my car in for a basic 4,500 miles service 3 weeks or so ago, but just before it was due the mechanic was off sick that day so fair enough I had to re-book.
The guy on the phone was excellent, as we came to an arrangement easily, I had a trip booked to go away for a week and the service had to be done of my warranty was at risk so we arranged a time to squeeze it in.. excellent.
Took my car in today to find they now can't service the car because it was Ralliart and they don't do that anymore there as they have decided to concentrate purely on basic Mitsubishi and Seat... as of 3 WEEKS ago!!! so why didn't anyone tell us they had stopped servicing Ralliart or better still why didn't they arrange to book the car in elsewhere for us!! they knew very well it was a Ralliart vehicle.
I had a job sheet and everything, listed AYC top up etc and yet their machine and expertise is no longer.

Phoned Red Zebra the warranty company to tell them the situation and they made a note on the system of the problem and advised to re-book the car in as soon as and it will be okay.
Last thing I wanted was to be abroad and something fail and not be covered by warranty.

[Nick Mann]

All Electric Mitsubishi, Harbourne, Birmingham.

Replaced a couple of damages studs on my V6-24. Great service, but a month later when I wanted to take the wheel off, I realised that the locking wheel nut key was not in the car. I went back to them and was given the cold shoulder. "There is no proof..."

Needless to say, they have not been used since.

[enigma]

Is this the same ALL Electric that does Hyundai? A friend took his car there for a service, they came up with a list of faults and wanted £800 to sort them.........I did it for him for under £100!! I wouldn't mind but they wanted to replace a whole light unit because a £0.50 bulb had blown....80 f11ckin' quid!

[Nick Mann]

Not sure. There are a couple of garages there - Both All Electric - but I don't know which marques they cover. Definitely Mitsy and Rover - not sure what else.

[Mel]

Any info on dealers near Cambridge?

[richieelliott]

plymouth mitsy wouldnt touch my vr4 when i had ecu warning light up they were quite snotty so only use them for parts exeter is good tho

[Roadrunner]

The Mitsubishi Lancer Register polled their readers over the past few months to create a league table of Mitsubishi dealers and published it here (http://www.lancerregister.com/mlr_dealersurveyresults.php)

Brian

[Akira]

Gallagher's Mitsu in Warrington are useless, well at least the service manager is. I wanted to know if my alarm was working right, the most constructive thing he could do was say "You just press the button" and shrug. Makes me want to spit.

[Polabear]

Why I am not surprised that when the poll came out the local mitsy dealer in torquay was well down the ladder at a score of 2.63, even Rogers of Plymouth done better than that with 3.38, just slightly behind Mitsy Motors Cirencester with 3.40...jeez they should have been top dog.... :sad3:

[nick-f1]

The Mitsubishi Lancer Register polled their readers over the past few months to create a league table of Mitsubishi dealers and published it here (http://www.lancerregister.com/mlr_dealersurveyresults.php)

Brian

Dont know if we should too much store by this, its puts Poole Mitsy about 2.4 or something yet southgate a 4, yet i found southgate totally dis-interested yet Poole Mitsy very helpful and work to a good standard.

[Legnum Boy]

Ware garage gets mixed views from ppl on 'the Register'.
They are rated quite high on the list, and I have always found them to be helpful and informative. They are well aware what a VR4 is..
The only things so far that have made me peeved about the place are the prices :rolleyes5 and their lack of willing to help regarding gearbox trouble. :sad3:

The service manager, whom I quite respect, just said..

"Sealed Tiptronic Box... We don't touch them here..." :(

But he did give me the no. of a specialist, which I chose to ignore... :rolleyes:

[Slimshady]

Moan maon moan, sorry chaps but I must have a moan about my local mitsy dealer - Norwich.

Today I went into the service department to see if I could buy the little rubber bit on the remote key fob which has perished and snapped. The non polite service guy (obviously P*#st off with being in on a Saturday) told me that Mitsubishi will only sell the complete unit costing £50 – yah right I want to spend £50 on an 8p rubber part and also advised me to drill the end of the fob so a split key ring can be placed through.

Firstly I have two m8s with Mitsy’s one went to the same place and they gave it to him for free (must have been a nice Mitsy chap – not part of the dark side like the t#@t I bumped into today) and another that walked into a different dealership who stocked the part and gave it to him free– who is telling porkies? Can you actually buy this part or is the dealership near me a bunch of w@#$ers?

Please do not get me wrong – I am totally willing to pay cash for this, but come on £50 – this is Mitsubishi not Aston Martin.


Please leave comments here:

Also please feel free to have a bash at your local Mitsy dealer ----

----- the unfortunate thing about this is, that my Mitsy needs a service and I was actually going to book it in at the same time but after being bitten by this A£$&hole I do not want my car anywhere near that garage – so if you know a local Mitsy dealer in the Norfolk area please let me know.

Slim

[richy rich]

The Mitsubishi Lancer Register polled their readers over the past few months to create a league table of Mitsubishi dealers and published it here (http://www.lancerregister.com/mlr_dealersurveyresults.php)

Brian
o bugger my dealer is in stoke on trent and thay've only got a 2.15 rating.
any body used them are thay sh@t or not.

[psbarham]

The Mitsubishi Lancer Register polled their readers over the past few months to create a league table of Mitsubishi dealers and published it here (http://www.lancerregister.com/mlr_dealersurveyresults.php)

Brian
the dealer i brought my car from did quite well , but my local one (who is a ralliart main dealer as well) is not even listed , i know they are **** , well the old boy on the parts desk is very helpful the rest of them are shocking , the boss won't even speak to you unless you spend 30 k a year on 4x4's , and to make it worse he has a uk spec VR4 , and the name of this shambles ......grays of holbeach

[kookie]

I did a stupid thing last week, a side light bulb went and i couldn't get it out and it was pooring with rain so i shot up to Mitsi stealer and asked them to do it for me, it took them 5 mins and they decided to renew the other side without asking and charged me £17.88. The bulbs were 80p each. I think they have just lost a new customer.

[LimeyRocker]

Re alarm fob problem

i had exactly the same thing!
told to buy a whole new plip for £50
where did your mate go for the spare?
Let me know if you can

[LimeyRocker]

Local dealership in chesterfield are, on the whole, useless.
For starters their computer system has never heard of a galant!
"is it a carisma?!!!" WHAT? F*CK OFF!!!!!
Second, the MOT picked up play in steering rack. took it to Mitsi and they quickly, but not so quickly as to avoid charging £58 labour, diagnosed the need for a new steering rack
"That comes to £3000 plus fitting and VAT, and we keep your old one"
At this point i had had the car a month.
Then it went back to my regular mechanic, and we found out it needed...
....
wait for it......
....
a new track rod!
cost £56 plus £20 fitting!
That was Gordan Lamb Mitsibishi. They own about 6 main dealerships in chesterfield, which does lead me to believe they are more interested in becoming a monopoly than being a reputable dealership.

My regular mechanic is Stewart at Derby Road service station.
Well recommended!!!!

3 GRAND?/wall 3 F*CKING GRAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Slimshady]

Local dealership in chesterfield are, on the whole, useless.
For starters their computer system has never heard of a galant!
"is it a carisma?!!!" WHAT? F*CK OFF!!!!!
Second, the MOT picked up play in steering rack. took it to Mitsi and they quickly, but not so quickly as to avoid charging £58 labour, diagnosed the need for a new steering rack
"That comes to £3000 plus fitting and VAT, and we keep your old one"
At this point i had had the car a month.
Then it went back to my regular mechanic, and we found out it needed...
....
wait for it......
....
a new track rod!
cost £56 plus £20 fitting!
That was Gordan Lamb Mitsibishi. They own about 6 main dealerships in chesterfield, which does lead me to believe they are more interested in becoming a monopoly than being a reputable dealership.

My regular mechanic is Stewart at Derby Road service station.
Well recommended!!!!

3 GRAND?/wall 3 F*CKING GRAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!




I totally sympathise with you – my whole steering rack and more was replaced by my local garage (Wymondham) – this cost me approximately £130 V Mitsy Norwich quote of £640 ish (same parts ironically local garage brought them from mitsy Norwich)

At the same time I had the down pipes replaced:
Mitsy (Norwich) quote: £520
Mr Clutch (Norwich) quote: £360 – who owed me a favour
Local Wymondham garage £320 (Done) – specialised down pipes only from Mitsy (in this case they came from Mitsy Norwich)

On a side note, about 4 months ago I decided to do an oil change – brought synthetic oil (not cheap) then went to specialist centre in Norwich to get K&N oil filter, only to find they have stopped selling K&N because of leaking problems and advised me to go to Mitsy. I went to them on the way home and purchased an oil filter (£8) or less. Got home opened the box – opppps no sump plug washer (now every time in the past I have ever brought an oil filter for any other car it comes with a washer in the box) drove back to Mitsy Norwich (20 mile round trip) waited half an hour to complain and was then told I had to pay 21p + VAT for the washer.

a) why didn’t they tell me the 21p washer wasn’t included 1st time round
b) why did it take him 10 mins to clarify the make – model – year – etc just to get a 21p washer.

After I complained I then asked if they had a spare rubber bit for the key fob and was told it would still cost me £50

I am totally dissatisfied with the customer orientated attitude Mitsy has adopted with their ex customers.

I hope I am on my own with this one – but I suspect not – most main dealerships nowadays appear to be employing nannu nanuu’s to make a profitable business.

Cheap non-knowledgeable staff working on our cars, makes more profit.


And on that note I have said enough (for now……..)


Slim

[shaun1978]

Mitsubishi doncaster ....... I rang them to get my galant booked in as i'd lost my keys and wanted another programming , got it trailered there and they didn't want to know, didnt even look at it and told me they had to order around £800 of stuff for it.... I knew different .... so quite angrily took the car back home.

Funny , 2 weeks later I took it to mitsy lincoln and they had it there 5 mins and it cost me around £45 and it was back up and running..

[miller]

Chris Variava in Nottingham has a good rep, i always got the time of day with them on my GTO. Yet to test them on the VR4 though!


Mike

[Beastlee]

The Mitusbishi dealer in Moenchengladbach seems OK so far. I know it may not seem relevant but it's en-route to The Ring if anyone has an emergency!

[shaun1978]

hmmm moenchengladbach , been there a few times

[HMG1K]

Bridgend Mitsubishi in Irvine is the best Mitsubishi dealership I've ever dealt with - it's what all garages and dealerships should be like with their customer service and attention to detail - and to please the customer.

It's where I bought my Elegance and they even through in a 12 month Mitsubishi breakdown cover with European coverage too.

http://www.bridgendmitsubishi.co.uk/

Just a shame they are 380 miles away from my home in London.

[brycabriolet]

Hi everyone as this is my first atempt to post i am a little unsure if i am doing it right anyway reading through the recent threds iwould like to say that i recently obtained compete new remote fob cases for my ralliart 2000 vr4 estate about 5to6 pounds about 3 months ago Robingsons of Leicester main mittsi dealers but beware as you take the battery out to change over cases you will have to reset the alarm this they did for free
Reguards brycabriolet

[HMG1K]

I bought new Cobra fobs, and replaced my old ones with the new, and replaced the batteries without hassle or reprogramming.

[brycabriolet]

Hi
HMG1K I think i left the battery out of circuit for to long it was well worn anyway 7years old so i put new one in this is probley why
reguards brycariolet

[ANTHONY]

i'v always found Bromley Mitsubishi very helpful for service and parts proberly the only dealer i'd use in my area.

[Dan_G]

Station Garage in Aberdeen, guys there are very helpful and sympathetic about the vr4 running costs....

mitsubishi prices in general are crazy though.

[mattmap]

the dealer i brought my car from did quite well , but my local one (who is a ralliart main dealer as well) is not even listed , i know they are **** , well the old boy on the parts desk is very helpful the rest of them are shocking , the boss won't even speak to you unless you spend 30 k a year on 4x4's , and to make it worse he has a uk spec VR4 , and the name of this shambles ......grays of holbeach

I live near Holbeach, just after some info, what prob did u have with them exactly (putting aside the manners!!)

Ta
Matt

[HMG1K]

Station Garage in Aberdeen, guys there are very helpful and sympathetic about the vr4 running costs....

mitsubishi prices in general are crazy though.

I see they have a VR4 up for sale at the mo - fogotten what 'type' it is - but it hasn't the wheel arch extenders and velour interior.


:pimp2: :pimp2: ****** BINGO !!!! My 1,000 POSTING !!!!! ********:pimp2: :pimp2:

Cough! /pan

[manc_banksy]

i went to the mitzi dealership in Manchester-cheetham hill.
i had a whining noise from somewhere,couldnt suss it out-was told it was a wheel bearing-job done-noise still there,mitzi road test and check £120-was told needs further tests and all wheels removing.told them to fek off off and shrugged my shoulders for a while.
Have a puncture one day coming home from work,put the spare on...noise gone!
it was simply a dodgy tyre-it had been fitted in the wrong rotation..so much for £120 roadtest by main dealer!
0/5 for me...and they had a bad attitude,like-how dare you bring a 5 year old car here !

[Ryan]

I can safely recommend that should any of you choose to move to NZ, avoid Simon Lucas MMC.

I had my steering rack serviced there and obviously they needed to remove the front wheels to get the rack out.

They duly serviced it and only notice a couple of weeks later when I was out with a friend that one of the retaining nuts from my right front wheel was missing. I tested the remaining nuts and found them to be loose enough to be turned with my fingers.

Same story with the left front - rears were both fine. So tighted them up with my socket and then blasted them in the morning and they replaced the nut free of charge (as one would least expect).

[Throbbe]

how dare you bring a 5 year old car here !

All too common, not just from Mitsi dealers. Just seem to want the migh markup customers and damn the rest.

It's more fun taking a 25 year old car. Half the people there didn't know what it was. :thinking:

[Kieran]

It's more fun taking a 25 year old car. Half the people there didn't know what it was. :thinking:

When the Coupe is back on the road, I am going to take it to Mitsu Notts for a oil change and service. You know, plugs, points, tighten the fanbelt, adjust the idle mixture on the carb.... Should be a piece of cake for them! /Devil5 /Devil5

I can't wait to have the conversation with the service desk....

"What car is it?"

"Why, a Colt Galant!!"

"Err, it can only be one or the other"

WRONG!! /Devil5

[nismoevo]

Not in UK but

Mitsubishi in Sweden is kinda shame!

:)

[feonix]

I've just bought a Ralliart Vr4 Estate and would like to find out the 'safe' dealers to use in my area. i'll be willing to travel some as i've seen the post on the spinnaker dealer earlier. I'm in Porsmouth. recommendations please.
cheers

Feonix

[TAR]

I've just bought a Ralliart Vr4 Estate and would like to find out the 'safe' dealers to use in my area. i'll be willing to travel some as i've seen the post on the spinnaker dealer earlier. I'm in Porsmouth. recommendations please.
cheers

Feonix

Try Eurospec http://www.eurospec2000.co.uk/ they are a highly regarded and trusted independant. They have an advertising banner on the forum.

:happy:

[mesobitchy]

colt mid west cars mitsi are crap!
the swindon branch cant seem to get the order right an the parts manager seems to have such a problem its almost unreal!

[aboo]

mitsubishi garage aberdeen. i,ll never use agian. just got my 2000 v6 back today after three months in garage.
coming home from holiday in august i lost drive just outside middlesbourgh. had to come home on a lorry to aberdeen.
put the car into the mitsubishi garage to get it sorted. was told it was the gear box & it would be £2500ish for a gearbox & fit. i asked how much to fit if i got gearbox myself i was told £500ish. so i got a gearbox myself for £387 with torque converter.
gearbox arrived & was fitted. was told it still did'nt drive. but they had fitted the old torque converter cause the torque converter had'nt come with gearbox & the gearbox would have to come out agian & i would be charged again.
after talking to some experts on triptronic boxes i was told it should have never been fitted without a new torque converter.
after an arguement with the garage they agreed to fit it again for free.
they fitted it again i got the phone call the cars running but it leeking gearbox oil.
by this time i'd bought a legnum so i told them just to get it sorted so i could sell it.
i was ten told to pay the bill before they would do anymore work.
so i payed bill off £520. when in payed the bill i was told when they fitted the torgue converter they had to clean it up a bit & my have ripped the seal.
in my eyes that sounds like there mistake again but never the less i told them to go ahead cuase i was getting fed up by this time.
it turned out it was the seal & i had to pay another £560 today
so as you can tell i'm not happy.

sorry for the rant but i had to get it off my chest and warn everyone if there thinking of using mitsubishi garage aberdeen.

[Kieran]

That's not good as the V6 box is very, very well known with most aftermarket gearbox rebuilders for loosing drive - And it's all down to the torque converter - The splines weren't up to the job and they eventually strip. The further problem is that when this happens it usually damages the input shaft splines too - Making them slightly undersize... End result is both must be replaced, or you'll get the same problem again.

Surely a main dealer must know that?! That's very poor.

[GT40-Steven]

Not in UK but

Mitsubishi in Sweden is kinda shame!

:)
I beg to differ. Maybe your local dealer but Mitsu Sweden (the importer) or rather their tech dep have helped a me a lot.
Going to give my local Mitsu dealer here in Norrköping a real test when they have to deal with the recall works. I'll get back with a report on how they react to a "Galant" with a prop shaft :scholar:

[g8legnum]

As an addendum to my thread in the VR4 section concerning my radiator woes, when I broke down on the M40 my recovery company was planning to take me to the nearest Mitsi dealer, named above. Aware of the issue, the age of the car, etc, I phoned them to see what sort of service I would get on arrival. The phone converstaion went along the lines of:

MMO: can I help you sir?
Me: I've got a Galant VR4 and am being recovered to your place. Do you have a radiator in stock?
MMO: No. Couldn't get one before Tuesday at the earliest. (This is on a Friday afternoon, bank holiday weekend).
Me: OK. If I can get one bought to me over the weekend, can I fix the car at your place?
MMO: No. Cant allow you to use our facilities.
Me: Thats OK. I don't need them. I just need space to do the rad swap. I can do that wherever the car is dropped.
MMO: No. Sorry cant allow you to work anywhere on our site.
Me: So there's nothing you can do to help me until Tuesday, and I can't do the work myself?
MMO: Afraid so.
Me: Thanks. I'll make alternative arrangements.
Not exactly the most helpful service manager, considering my predicament, and not surprising to see them with a rating of 2.3 on the Evo list. Was just hoping that the replacement rad did fix the problem and that weren't the next local dealer should I have needed one later.

[elnevio]

That does seem unhelpful, but I expect that they have insurance to worry about, and the fact that they could be liable (i.e. not covered) if something untoward were to happen to you whilst on their premises.

Although if that is the case, I'm sure the simple task of explaining it, would have helped with the understanding. Same net result, admittedly, but knowing the reasoning is better all round than just being told, "Sorry, you can't use our facilities".

[g8legnum]

That does seem unhelpful, but I expect that they have insurance to worry about, and the fact that they could be liable (i.e. not covered) if something untoward were to happen to you whilst on their premises.

Although if that is the case, I'm sure the simple task of explaining it, would have helped with the understanding. Same net result, admittedly, but knowing the reasoning is better all round than just being told, "Sorry, you can't use our facilities".Nev, agree absolutely. Could also have gone the route of allowing me to work, but with the caveat that its on my own head if anything went wrong. I understand the insurance and 'elf & safety bit. Thats common sense, which is sadly lacking in todays society - and thats another story entirely!!

[ritch_w]

unfortunately we in the UK are heading down a litigious path like the yanks, where a guy like you will play the game and not abuse the garages goodwill if they had let you do the work, but there are plenty others out there that would say they would do the work with no come back, but then abuse the garages goodwill if it all went wrong. unfortunately that seems to happen across many different industries now.

[Ramjam]

Setyres in burgess hill are utterly useless and should be ashamed to call themselves mechanics took my car in to have bit of work done for mot such as re installing cat, replace light bulb and turn off srs light only to be told when I picked the car up it had still failed mot on srs light because none of their diagnostic plugs fitted. But still want 120£ for parts and labour.....
I should also add that as I was leaving the monkey behind the desk said we didn't know legnums existed we have never seen one before!