This is likely to turn into a vitriol-infused rant. And I don't care!!
Right.
If you want parts.... Richard Baker (Parts Manager) and Andy (can't remember the second name) are absolute stars. They're really helpful, efficient and friendly. Also got plenty of time to chat, and often pass on helpful tips, such as telling one FTO owner who was there the previous time I visited, that the belt-squeal noise wasn't his belts, but a design fault with the bottom pulley - saving him a few bob.
If you want service, or recall information.... FORGET IT. The last straw came today, when I turned up to get a few bits for my Legnum and to book in for the Balljoint recall. As usual, the parts guys were on the ball - in fact, they saw me pull into the car park, and by the time I got to the parts counter, they had the oil and ATF filter on the counter for me. It doesn't get much better than that!!
Feeling very happy, I then went into the service desks to inquire about the balljoint recall.... Well, thats where (as ber bl00dy usual) everything went downhill.
Firstly, despite the fact that the Mitsubishi Japan website shows that my balljoint recall is still outstanding, they didn't have any info on *their* system.
Secondly (having anticipated this problem) I asked if they would just check it out, and if they needed doing, then we can talk to mitsubishi UK - Answer: NO!!
So then I told them about the Mitsubishi Japan website, linked from our club... "you can show me what you like, it makes no difference"
"Well, can you contact Colt Cars in Cirencester to confirm?"
"No, that's YOUR job."
Basically, despite the fact that it's a safety recall, they won't lift a finger unless they will get paid. I can understand their position, but the fact that they don't have good enough communications with Mitsubishi Japan really isn't my problem, surely? That's for them to sort out!!
So in summary.
I will contact Colt Cars on Monday. I have no Axe to grind with them.
Variava's will still get business from me in terms of service parts, etc., as I have no quarrel there either.
After several fumbled jobs ( you may remember my 90,000 GLS service as an example), the staff in their service Department can go and shove a very large pineapple up their collective arses.
Ah, that's better!!