Mitsubishi Eccles Manchester!!!!

[kammy.ahmed]

What a day! I have just had the worst service i have ever experienced from Mitsubishi in Eccles. I gave the car in for a service on Tuesday at around 3pm, was going in for a small service and a replacemnet battery. When i went to pick the car up today i noticed the front bumper had been broken, cracked right down the front :wtf: . I was very very pissed off and went back in and told them only to be told they 'can guarentee' that it had not been damaged by them!!!!! I spent two hours arguing the toss but was getting no where so i called up Mitsy UK and let them know what had happened. They said that they could not really do much but told me to speak to Phil Mcguire who is the area manager who was alledgedley in a meeting!!! So very unhappy with the service i refused to move my car and left it there!! What really takes the piss though is their reaction to what had happed:

1. First they said the damage had been been reported to them on the last service 4500 miles ago and that they still had the damage sheet......only problem is is that they, yes THEY replaced+painted the whole front bumber at my request only last month!!!!!!!!!! :wtf:
2. They said that the car had looked like it had had a heavy front impact and thats why the bumper was broke. They then told me to go to their body shop who confirmed that NO IMPACT of any sort had taken place at all! :wtf:
3. Thirdly they said that their mechanic had done a damage assesment as soon as he saw the car at 9am Wednesday morning and noticed the damage............even though i brought the car in at 3pm on Tuesday!!! :wtf:
4. They said that the car appeared to have been being reversed when the damage occurred as that was how it looked as i had graze marks on the floor of my bumper........even though you can tell by the graze marks that they occurred when the car was in forward motion!!!!!!!!!!!! :wtf:
5. The final pisstake was when we all looked under the car and all sorts of brackets and bits and bobs were missing from the bumper that should have been replaced with the bumper which even they admitted!!!!!! :wtf:
6. And THEN the FINAL FINAL piece of piss taking came when they said that they were unsure if a actuall new bumper had ever been fitted by their body shop!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!! :wtf: :wtf: :wtf: :wtf:

So the car has been left there and i have refused to collect it as there is no way that i will take my car back like that even though i need to borrow a diesel punto for work! I dont mean to sound like someone else but i can definately say i am getting more and more pissed off with the mitsubishi dealership!!!! :io:
I need to find someone or a company who can enhance CCTV footage to see if we can see my car when it entered the garage with no crack! I really and honestly cannot believe it as i have spent : £500 AYC service+ £2000INSERT INTO post VALUES (insurance) in repair work+warrantyINSERT INTO post VALUES (500)+290 small service+ parts worth over £300.........a total of approx 3.5 with this dealership within 6 months and they accuse me of imagining a broken fuc**n bumper!!!!!!!!!!!!!! What a joke!!!!!

[BraindG]

omg mate - i know where your coming from!.. i had a bad experience with them aswell..

basically they couldnt diagnose my diff problem, and said that there was nothing wrong with the car!.. argh...

hope you get this sorted!.. they are taking the piss..

[kammy.ahmed]

Thanks Barry, i knew i should have gone to another dealers! I just hope i dont end up lumbered with the repair work!

[Darren]

Get BBC's Watchdog on to them.

Or you could get a female friend to phone up as pose as a researcher for the program. INSERT INTO post VALUES (Girls are always better at that sort of thing i find)

[zedy1]

i didnt see any damage on your bumper the other day

[dcuk]

It is hard to imagine franchise dealers being like this, but I guess this is not part of the standard that they have to adhere to.

There's no point talking to the regional sales manager or general manager, all they want is to aviod **** if they have to. The only person who would deal with problems efficiently is the MD or CEO. He will then pass the case to his subordinate and everything will be quickly done from there, no joke!

So write to the top man in Mitsubishi UK, he doesn't have a lot to do anyway. If some of you complain about the same dealer then they would keep a close eye on it.

[Nick VR4]

Sorry to hear this :INSERT INTO post VALUES (
Looks like we need to make sure no one takes there car to them for a service :nono:

You may want to talk to your local paper see if they have anyone else thats complained
Oh and try the Citizen Advice Bureau

And as above start phoning the MD or CEO of Mits :argue:

[Kieran]

Four words that may be of use...

GO TO THE TOP.

Write snotty letter. CC in : Auto Express, Citizens Advice. Office of Fair traiding, Mitsu UK, and the Head of Eccles.

Suggest Mitsu UK revoke their franchise.

[dcuk]

One of the ways to improve dealer service is to increase competition, like two Mitsu dealers in one area. I know some companies like BM and Merc have let other competent dealers to distribute and repair their products provided that they meet their criteria. I don't know whether this de-regulation is a law or not, if it is then Mitsu. will have to follow suit.

Anyone know the latest re. this issue?

[kammy.ahmed]

Thnaks for all the support folks!!! Just to update, i have spoken to the regional sales manager and he did exactly what you guys said...washed his hands clean of any blame!!
Mo it was that same day that i saw you that i took my car to the dealers if you remember when you were fixing your shutters. The regional sales manager said to me 'In my opinion the damage was not done here!" ........maybe in his spare time he repairs cars+asseses damage for accident companys....the monkey!!!!! ???????
I am going to write to the MD and see what he can do for me? The stupid thing is that even though they repaired the bumper originally they admit to missing numerous brackets clips etc from the fitting kit!
Right thats it!! letter to MD today and also a call to my solicitor in the morning!!! What do you guys think should i pick up the car or leave it there???? I also bought some suspension parts from them with the serviceINSERT INTO post VALUES (£200) so they can bloody well refund me on those too!

[BraindG]

i would say leave it there..
if things get serious.. they might then say well it happened after you took it away!..

just a thought

[Kieran]

Barry's right. Leave it there. Don't pick it up, as it puts them in a stronger position. Mitsubishi, If they work like other dealer networks, wil have area service managers rather than sales managers - try to get details of your area's service manager. A sales manager is NOT a good avenue to pursue.

[KiwiTT]

:Cry1: That would really hurt, if it happened to me.

To leave it there, would be a real risk in my opinion, it may get damaged more, but as others say, this may not be a good idea, if you are seeking redress.

Are there any other dealers in the area, where you could get your car looked after.

[zedy1]

dont you guys think we are getting it hard, its good job i practice on my own car cus if i f11ck it up i cant blame noone

[KiwiTT]

With cars being so complex, I tend to leave it to so called "specialists", because I don't understand enough about cars. I learn from others here who do, so that "Dealers" can't pull a fast ones on us.

[dcuk]

I am not too sure whether they will have a area service manager to be honest. As far as I know manufacturers only cares about sales and dealer network development. They don't want to hear anything about repairs and spare parts!

Repairs are completely up to the in-house managers to decide, as long as they have the necessary equipment. The next level above the dealer repairs would be the national after sales general manager INSERT INTO post VALUES (not too sure about this for Mitsubishi as they are quite small); then the next level would be the national after sales director. You might want to try/trial him instead!

[Spirit]

You could always take some photographs of the car at the dealership showing the damage.

I would also call your local Office Of Fair Trading tomorrow morning and get them to call the dealership. At the moment I can see this ending as a stalemate as it's your word against theirs, will probably end up with you both splitting the cost of repairs - but don't accept that unless it's a last resort ! We need to fight these dodgy dealers !

[colVR4]

I agree Kiwi, most of the information that I learn here is for the benefit of not being ripped off by the dealers rather than actually doing any technical work on the car myself.

It is a shame that we constantly have to assume the worst when we want to take our cars into a garage in the UK

[Jamo]

When my VR-4 had a job done this summer at the main service dealer it had been to throughout the year I've had it, plus the 2 and a half years the first owner had it, it came back and I didn't notice much after a swift glance. Four days later, approaching the car at the correct angle in Sainsbury's, I noticed a scratched rear corner. I wash my own car by hand every fortnight or so and know every scratch and stonechip by heart. This was new. I instantly suspected the dealer, but knew I'd had no proof and yes, it could have happened since.

So i got it home and got out my scratch remover, only to find the scratch had been hurriedly covered with the correct indigo blue pearl painstick. Hmm...thought I...how many passing old ladies at Sainsbury's have an official Mitsubishi Indigo blue pearl paintstick in their pocket INSERT INTO post VALUES (maybe an indigo blue hair rinse...!!!). NONE!

Did I ring the dealer? I ran to the phone...then stopped my myself. If it had been covered up slyly already, what were the odds they would admit it? Maybe most of the staff were indeed innocent and oblivious to what had happened. Maybe not.

Well, these two jobs since INSERT INTO post VALUES (one a 45k service); it's been done at the other Mitsubishi main dealer INSERT INTO post VALUES (and much cheaper too for some reason). I'm halfway between the two and as they do free pick-up..makes no odds to me. The first place have lost my business for now.

Won't mention who's who...as though I'm 100% sure, I've no proof.

Should we all ask for a handover assessment, signed by both parties, as advised after a similar complaint in Auto Express INSERT INTO post VALUES (not Mitsubishi)? I asked at the new place...both times, they agreed, but forgot to bring it out. I walked round the car with the pick-up guy. But what proof is that?

Any ideas how we can protect ourselves before handover?

As for you Kammy. I'm gutted for you. No doubt you won't be getting any sleep with the fury at their accusations whirling round your head.

...Jamo

[dcuk]

Maybe it will be too time consuming/inefficient to have a handover assessment? On the other hand they need to satisfy customers. The only way that can make them do it is to apply enough pressure for them to give in.

This club is a starting point, maybe? There are plenty of us who use Mitsubishi dealers, and pay good money for their 'service'. Maybe we could collectively negotiate/protest any ways to look after our vehicles properly?