What a day! I have just had the worst service i have ever experienced from Mitsubishi in Eccles. I gave the car in for a service on Tuesday at around 3pm, was going in for a small service and a replacemnet battery. When i went to pick the car up today i noticed the front bumper had been broken, cracked right down the front :wtf: . I was very very pissed off and went back in and told them only to be told they 'can guarentee' that it had not been damaged by them!!!!! I spent two hours arguing the toss but was getting no where so i called up Mitsy UK and let them know what had happened. They said that they could not really do much but told me to speak to Phil Mcguire who is the area manager who was alledgedley in a meeting!!! So very unhappy with the service i refused to move my car and left it there!! What really takes the piss though is their reaction to what had happed:
1. First they said the damage had been been reported to them on the last service 4500 miles ago and that they still had the damage sheet......only problem is is that they, yes THEY replaced+painted the whole front bumber at my request only last month!!!!!!!!!! :wtf:
2. They said that the car had looked like it had had a heavy front impact and thats why the bumper was broke. They then told me to go to their body shop who confirmed that NO IMPACT of any sort had taken place at all! :wtf:
3. Thirdly they said that their mechanic had done a damage assesment as soon as he saw the car at 9am Wednesday morning and noticed the damage............even though i brought the car in at 3pm on Tuesday!!! :wtf:
4. They said that the car appeared to have been being reversed when the damage occurred as that was how it looked as i had graze marks on the floor of my bumper........even though you can tell by the graze marks that they occurred when the car was in forward motion!!!!!!!!!!!! :wtf:
5. The final pisstake was when we all looked under the car and all sorts of brackets and bits and bobs were missing from the bumper that should have been replaced with the bumper which even they admitted!!!!!! :wtf:
6. And THEN the FINAL FINAL piece of piss taking came when they said that they were unsure if a actuall new bumper had ever been fitted by their body shop!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!! :wtf: :wtf: :wtf: :wtf:
So the car has been left there and i have refused to collect it as there is no way that i will take my car back like that even though i need to borrow a diesel punto for work! I dont mean to sound like someone else but i can definately say i am getting more and more pissed off with the mitsubishi dealership!!!! :io:
I need to find someone or a company who can enhance CCTV footage to see if we can see my car when it entered the garage with no crack! I really and honestly cannot believe it as i have spent : £500 AYC service+ £2000INSERT INTO post VALUES (insurance) in repair work+warrantyINSERT INTO post VALUES (500)+290 small service+ parts worth over £300.........a total of approx 3.5 with this dealership within 6 months and they accuse me of imagining a broken fuc**n bumper!!!!!!!!!!!!!! What a joke!!!!!