Originally Posted by
interlec
before I send it off to mitsy. doe's it sound right ??
Dear Sir,
I am writing to you regarding an issue I have with Gordon Lamb's [ Mitsubishi ] Sheffield.
Around September last year, I noticed I had ATF leaking from my gearbox, so I booked the car in to Gordon Lambs for them to investigate. I received a phone call from them saying that there was no leak. I reminded them that the car had consumed 6 litres of ATF on a journey from Dorset back to Sheffield, & that there certainly was a leak. Also that as I was a member of the VR4 owners club, I was made aware the some other members had also had a problem with leaking gearbox's, & the most likely cause was the engine/gearbox seal/torque seal.
They then took another look at the car, & said It's the sump seal ?? That was resealed with liquid gasket, at a cost of £190.27.
A few months later, after another long journey, I noticed that the car was still leaking ATF, from the same place. Again I booked the car in, & mentioned that the problem may be the torque seal. The car was inspected, & they reported that the sump had a hairline crack in it, & had to be replaced at a cost to me of £200.
When the work was completed, I asked for the old sump back, & I sent it away for testing. No leak was found in the sump.
Again, more recently, on another journey, the leak was still apparent. So much so, that the whole underside of the car, & indeed the rear door of the car, [ as has always been the case ] was covered in ATF. I again booked the car in, & reminded them again of the most likely cause of this leak. 2 hours later I received a phone call saying that it was the torque converter seal leaking !!
I booked the car in for repair on the 20th July, & spoke at length to Richard in the service department, who said that if it was their fault in not finding the original leak, which I had indicated it may be on 3 occasions, then they would stand to the cost of the repair.
At 4.00 PM on the 19th July, I received a phone call from Richard saying that there would be a charge for this work, & to ring him back.
When I took the car in on the 20th, I questioned as to why there would be a charge for the work, & was told they just wanted to cover the cost of the work they had already done.
The work they had already done has cost me nearly £400, & still no nearer curing the leak from the area of the gearbox I indicated it may be.
As you will understand, I was not happy with this situation, I mentioned this to Richard. His reply was "we are only here to make money". ??
I was quoted £376 to replace the gearbox/torque seal. I have already paid Mitsubishi £390.27 for work which has not cured the original problem, & now you want another £300 to do the work you should have done in the 1st instance. Do you think this is fair ?? I dont.
I await your response in this matter.
Yours sincerely,
Mr D Tew.